22b Privacy Policy — How We Protect Your Information
Your privacy is 22b's priority. This page clearly explains what information we collect, how it is used, how it is securely stored, and the rights you hold as a user of our platform in Malaysia.
By using the 22b platform, you agree to this privacy policy.
1Information We Collect from Users
Account Registration Information
When you register an account with 22b, we collect your full name, email address, phone number, date of birth and required identity verification information. This information is used solely to verify your identity, process your account and confirm that the minimum age requirement of 18 years is met.
Payment Information in Malaysian Ringgit
To process deposits and withdrawals in Malaysian Ringgit (RM / MYR), we may store payment method details such as bank information, partial account numbers (masked) or e-wallet details. Full card or bank account numbers are not stored on 22b servers — these are handled by certified payment processors.
Device, Browser & Usage Data
When you browse the platform, we automatically record your IP address, device type, operating system, browser type, pages visited and session duration. This data is used to resolve technical issues, improve platform performance and detect suspicious activity to keep your account secure.
Cookies and Tracking Technologies
The 22b platform uses cookies to store login session preferences, language settings and navigation data. These cookies do not contain financial information. You can manage or delete cookies through your browser settings, though some platform features may be affected if cookies are fully blocked.
2How Your Information Is Used
All information collected by 22b is used solely for the stated and legitimate purposes. We do not sell or rent users' personal information to any third party for marketing purposes.
Your information is used for the following purposes:
- Account management: create, verify and manage your user account
- Transaction processing: securely handle RM deposits and withdrawals
- Platform security: detect unauthorised access attempts, fraud and suspicious activity
- Customer support: responding to enquiries and resolving technical or account issues
- Service improvement: analyse usage patterns to improve the interface and performance
- Legal compliance: fulfil reporting or investigation requirements under applicable Malaysian law
What We Don't Do
- We do not sell user data to advertisers
- Personal profiles are never shared with third parties without a legal basis
- We do not use data to determine credit or insurance eligibility
- We do not store full financial data on our servers
3Data Storage, Security & Retention Period
22b stores user data on SSL-encrypted servers — all data transmitted between your device and our servers is encrypted in transit. Access to user databases is restricted to authorised staff only and governed by a multi-layer authentication system.
Active account data is retained for as long as your account remains active on the platform. Following account closure, certain data may be kept for the period required by Malaysian law or for the purpose of resolving outstanding disputes. Data that is no longer needed will be securely deleted in accordance with established procedures.
While we take reasonable technical measures, no system is entirely foolproof. In the event of a data breach affecting your information, we will notify you in accordance with applicable legal requirements.
4Sharing Information with Third Parties
22b does not share users' personal information with third parties except in the following circumstances:
- Payment processors: transaction information required to complete MYR deposits or withdrawals is shared with certified payment providers, subject to their own privacy policies
- Legal requirements: where required by a court order, law enforcement authorities or a relevant Malaysian government agency
- Technical service providers: cloud infrastructure providers or analytics tools that assist in operating the platform — all such third parties are bound by confidentiality agreements
- Business transfer: in the event that 22b undergoes a merger or acquisition, user data may be transferred as part of the business assets
5Your Rights as a 22b Platform User
As a 22b platform user in Malaysia, you have the following rights regarding your personal information. To exercise any of these rights, please contact our support team via the email address listed below.
You have the right to request a copy of the personal information we hold about you. Requests will be processed within a reasonable timeframe.
If the information we hold is inaccurate or out of date, you may request a correction through your account panel or by contacting 22b support.
You may request account closure and deletion of your personal data, subject to any legal retention obligations that may apply.
6Policy Changes & How to Contact Us
22b reserves the right to amend or update this Privacy Policy at any time without prior notice. The latest version of this policy will always be displayed on this page along with the relevant update date. Continued use of the platform after any changes are published will be considered acceptance of the updated policy.
If the changes made are significant and affect how we use your personal information, we will endeavour to notify you via the email address registered to your account.
You are also encouraged to review Platform Terms & Conditions alongside this privacy policy for a complete picture of how the 22b platform operates and your rights as a user.
Contact Our Privacy Team
If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us:
[email protected] — We typically respond within 24–48 business hours.
Summary of Our Privacy Commitments
- Your data is never sold to any party
- All RM transactions are protected by SSL encryption
- Internal data access is restricted to authorised staff only
- You have the right to access, correct or delete your data
- Cookies are used for session functionality and not for advertising
- This policy is updated in accordance with Malaysian legal requirements
Your Data Is Safe With Us
Register for a 22b account with confidence — our platform is built with the protection of Malaysian user data as its top priority.